5 year commercial warranty

TCHAO TCHAO

5 year warranty

By choosing TCHAO TCHAO, you have acquired products that meet the highest quality requirements. To formalize this quality, TCHAO TCHAO (hereinafter referred to as "TCHAO TCHAO" or the "Seller") offers, for its removable fitting kits allowing the transformation of a vehicle (car or van) into a fitted van, a service relating to the guarantee services over a period of 5 years in accordance with the following conditions

 

  1. Benefits

These terms of service apply to the following product lines:

  • Car kits
  • LUDOSPACE Kits
  • FOURGON Kits

hereinafter referred to as the "Products".

 

Product Warranty 5 years:

The Products are guaranteed for 5 years from the date of invoice against any manufacturing or material defect.

Aesthetic or appearance defects shall not give rise to any warranty or liability on the part of TCHAO TCHAO. TCHAO TCHAO's warranty is limited, at its option, to the repair or replacement of the defective Products.

It only applies if the Products have been installed in accordance with the assembly instructions and the rules of the trade, have been stored and used normally and in accordance with their intended purpose and have not been modified in any way.

Any defect must be claimed in writing within a maximum of 15 days of its discovery, and any warranty or liability of TCHAO TCHAO is extinguished upon expiration of the above-mentioned warranty period, as of the physical delivery of the Products. Regardless of the nature of the claim, the purchaser must demonstrate the defect and provide a detailed description. No product may be returned without the prior, express and written consent of TCHAO TCHAO.

The Seller's warranty covers the exchange of parts that are found to be defective after examination by the Seller, excluding labor costs, travel costs, any indemnity and extension of warranty.

For any Product returned under warranty, the Seller will repair and/or exchange it.

The warranty does not cover incidents due to improper maintenance, improper assembly, or failure to comply with the conditions of use of the Products specified in Article 3.

 

  1. Claim of rights

The claim to the services specified in article 1 supposes that the customer informs TCHAO TCHAO in writing, at the address indicated in article 5.

Any notice of entitlement to benefits must be accompanied by the original proof of purchase as evidence of the acquisition and date of acquisition of the TCHAO TCHAO Products. Claims must be asserted within 15 days of the day on which the defect is detected. Products may only be returned with the prior written consent of TCHAO TCHAO.

 

  1. Conditions of use of the Products

Furthermore, the services described in Article 1 shall only be provided if the Products of TCHAO TCHAO are used and/or handled in a proper manner. Consequently, TCHAO TCHAO shall not be entitled to make any claims if the defect cannot be attributed to our Products alone.

 

This is the case in particular :

  • If the customer fails to observe the instructions and/or guidelines for installation, operation and maintenance,
  • If the Products have been damaged intentionally by the customer or any other user,
  • If the products are exchanged, repaired or modified by persons not authorized by TCHAO TCHAO,
  • If the Products are used improperly, or are subject to negligence in installation, use, maintenance, storage, transportation or handling,
  • If the products were purchased second hand,
  • In case of vandalism, destruction due to external influences and/or persons/animals,
  • In case of force majeure such as flood, fire, explosion, power surge, rock fall, accidental breakage, accident, or other circumstances or events not attributable to TCHAO TCHAO.

This is also the case in case of wear and tear of the Products due to :

  • to the excessive action of natural or artificial light,
  • the use of any maintenance product not adapted to the coating, as well as the non-respect of the maintenance conditions,
  • to the action of sweat and natural perspiration of the body or to the action of seborrhea,
  • external causes: domestic accidents, water damage, stains, burns, scratches, animals, etc...
  • improper assembly, alignment or adjustment of the Products.

Finally, the following are excluded from the guarantee:

  • deformations of foams, fixed or mobile mechanical structures, breakage of structures due to misuse or intensive overloads concentrated on a given point due to a particular or unusual characteristic use,
  • Damage affecting elements such as foam zippers, inter-element fasteners.

 

  1. Non-responsibility

The present guarantee represents exclusively a special service freely decided by TCHAO TCHAO.

Any liability beyond the limits of this obligation is excluded, in particular any claim for damages, for whatever reason. This clause shall not apply if liability is mandatory in the case of personal injury or damage to privately used goods under the French Product Liability Act, or in the case of intent, gross negligence, lack of warranted properties and for culpable breach of essential contractual obligations, or if liability is prescribed by law.

This Service Certificate does not cover the cost of transportation for the return of Products, or for the shipment of a repaired or replaced Product, nor does it cover the cost of installation, disassembly or reinstallation of Products.

 

  1. Contact persons

All correspondence with TCHAO TCHAO should be addressed to :

TCHAO TCHAO

25, rue Lenepveu - 49100 ANGERS

  1. Applicable law

The services granted on the basis of this certificate of service are governed exclusively by French law. Any dispute relating to the interpretation or execution of the present certificate shall fall under the exclusive jurisdiction of the competent court of TCHAO TCHAO's registered office.