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QUESTIONS  FREQUENT

Can't find an answer to your question? 

Call us at 02 52 35 25 41  or send us an email to contact@tchao-tchao.com

What modifications should I make to my car?

You will simply have to fold down the rear seat, or remove it if it does not fold down

Is the kit compatible with my car registration?

YES. You can transport the kit in compliance with national and European regulations because it is completely removable.

My car is not on the list, what should I do?

You can consult the page of compatible cars. If you have any doubt, please contact us. 

Are the kits guaranteed?

Yes, the kits are guaranteed for 2 years. We do not use glue in the assembly process of the furniture which allows us to easily replace any damaged parts...for a sustainable and less expensive approach.

In addition, each piece is varnished on both sides to protect the wood. 

Can I pay in installments?

Yes, it is possible to pay in two instalments by bank transfer. On the "payment" page, choose the payment method by bank transfer and make a deposit of 50% to validate the order. The balance will be paid at the time of delivery. 

Do you make custom arrangements?

Unfortunately, we don't have the time to make custom arrangements.

How long does the installation take?

About 15 minutes for the first installation and about 5 minutes for the following ones.

Is the kit for 2 people?

Absolutely, the kit is designed for two adults

What is the weight of the kit?

65 kg for the "Micro Camper" kit and 50kg for the "SUV" kit

How does the delivery work?

The kit is stored on a pallet and protected by an adapted and eco-responsible packaging. The pallet is entrusted to a specialized carrier who makes an appointment with you to agree on a delivery schedule. Delivery times are approximately 3 to 5 days in metropolitan France.

How does the first installation work?

The first installation always goes very well :-) An installation manual is provided with the kit and will guide you step by step. Video tutorials are also available here. Finally, the Tchao Tchao technical team is at your disposal by email (contact@tchao-tchao.com) and by phone 02 52 35 25 37 to answer all your questions.